Contact Us

One address for everything

Every message to Riverdale Standard goes to support@riverdalestandard.com. It is the only address we publish and the only one we reply from. If you receive mail claiming to come from us at any other address, treat it with suspicion and forward it to us. Because our readers are spread across every time zone, the inbox is checked around the clock rather than during any single country’s office hours.

Put the purpose of your message at the front of the subject line. CORRECTION, TIP, PITCH, ADVERTISING, PRIVACY, LEGAL or PERMISSIONS is enough. If your message concerns a specific story, paste the link rather than the headline. Headlines get edited; links stay put.

Corrections and complaints about coverage

If we have published something factually wrong, write with CORRECTION in the subject line, include the link, and quote the sentence or figure you are disputing. Scores, currency conversions, percentage bases, release dates, place names and the spelling of people’s names are the errors we most often make and most want to hear about. If you have the record, filing, schedule or announcement that shows the correct version, attach it or tell us where it is. Our corrections policy explains what happens once your message arrives and how quickly.

Complaints about how a story was framed, a headline you think is unfair, or an image you think should not have been used go to the same address. They are read by an editor who was not involved in the story wherever that is possible. If you want a reply rather than a change, say so, and you will get one.

Tips

Tips are welcome from any of the ten subjects we cover. A document that contradicts an official statement, a recall notice that reached dealers before drivers, a transfer that was agreed before it was announced, a study that was quietly withdrawn, a game patch that removed a feature nobody mentioned: send it, and tell us how you came to see it. A copy of the document is worth more than a description of it. If you were at an event, a hearing, a briefing or a match we could not staff, what happened and who said what is exactly the message we want.

We read every tip. We cannot follow up on every one, and we do not publish anything on the strength of a tip alone. What a tip does is tell us where to look.

Sending something confidential

If sending us material could put your job, your visa, your safety or your family at risk, protect yourself before you protect the story. Write from a personal account on a personal device, never from a work system, and never from a network your employer controls. Make CONFIDENTIAL the first word of the subject line so the message is handled that way from the moment it lands. Do not send the sensitive material in the first message; we will reply to agree a safer channel before you send anything that could identify you.

We do not identify sources to anyone, including advertisers, lawyers, governments and the organisations our sources work for. If we cannot protect you, we will tell you before you send, not after.

Pitches and freelance work

Freelance pitches are welcome, especially from people with firsthand knowledge of a country, a sport, an industry or a scene we cannot cover well from a desk. Two or three paragraphs is enough: what the story is, who you can talk to, what documents exist, and how long you think it will take. We pay for accepted work and tell you the rate before you start. Fully written pieces sent without a pitch are read, but they are less likely to fit.

Press releases, review copies and embargoes

Press releases should be pasted as plain text in the body of the message. We do not open unsolicited attachments from addresses we do not recognise. Offers of review units, screening links, preview builds, travel and embargoed material go to the same address and are handled under the rules on our editorial standards page. A release is one source among several and is never a finished story.

Advertising

Advertising inquiries go to the same address with ADVERTISING in the subject line. Our advertise page explains what we run, what we refuse, and why we do not sell sponsored content or links. Advertising mail is handled separately from editorial mail, and nothing said in a sales conversation reaches the people who write and edit stories.

Privacy, legal and copyright requests

Requests to access, correct or delete personal data, questions about cookies, and requests under any privacy law should carry PRIVACY in the subject line. Copyright notices should follow the format on our DMCA page and carry LEGAL in the subject. Formal legal correspondence should also come to this address; we will confirm receipt and, where a physical service address or our registered details are legally required, provide them in writing in reply.

What this inbox is not

We are a newsroom, not a help desk for the organisations we cover. We cannot refund your ticket, recover your account, rebook your flight, chase your car dealer or reach a studio’s customer service on your behalf. Their own published channels will get you there faster than we can. What we can do is find out why a system is failing many people at once, so if your problem is one that others are also having, tell us that and tell us how you know.

Response times

Corrections are acknowledged the same day and usually resolved within hours. Tips get a reply when we have a question or when a story results. Pitches are answered within a week. Privacy and legal requests are acknowledged within two business days. If you have waited longer than that, write again with the original subject line; it is far more likely to be a sorting failure than a decision to ignore you.