How FireCAD Transformed the FDNY’s Dispatch Operations
The Fire Department of the City of New York (FDNY) is one of the busiest and most diverse emergency services in the world, responding to more than 1.5 million 911 calls annually. To keep up with the growing and changing needs of the city, the FDNY recently launched a new computer-aided dispatch (CAD) system, called FireCAD, that replaced the outdated and unreliable STARFIRE system that had been in use for…










