Google and Symphony team up to offer voice analytics for banks
Google and Symphony Communication Services, a cloud-based messaging and collaboration platform for financial services, have launched a new voice analytics offering for banks and other financial institutions. The service, called Symphony Voice Analytics, leverages Google Cloud’s artificial intelligence and speech recognition capabilities to transcribe, analyze, and archive voice conversations on Symphony’s platform. How Symphony Voice Analytics works Symphony Voice Analytics is an add-on feature for Symphony’s existing voice service, which…