ACCC urges banks to make switching easier for customers
The Australian Competition and Consumer Commission (ACCC) has released a report on the retail deposit market, calling for reforms to improve competition and consumer outcomes. The report found that banks use pricing strategies and product design to reduce the cost of their deposit funding, while creating barriers for customers to switch to better deals. Banks exploit consumer inertia and biases The ACCC report, which was commissioned by Treasurer Jim Chalmers…