How The Hotline and Genesys Collaborated to Modernize Support for Domestic Violence Survivors
The National Domestic Violence Hotline (The Hotline) is a lifeline for millions of people who experience abuse from their intimate partners. During the pandemic, the demand for their services increased dramatically, as isolation, stress and financial strain exacerbated the risk of violence. To meet this challenge, The Hotline partnered with Genesys, a leader in cloud customer experience and contact center solutions, to transform their contact center infrastructure and enhance their…










